FAQ

Proxy
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Proxy
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Technical Issues
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Your proxies are not working, the program gives an error

Don’t panic, first you need to figure out the problem and find where it is hidden.

From our experience with clients, we have found that errors are primarily due to incorrect proxy server input into the program.

We have collected the most popular programs and their input formats:

  • InstaTool PRO: ProxyLogin:ProxyPassword:ProxyIP:ProxyPort
  • ZennoPoster/ZennoBox: ProxyLogin:ProxyPassword@ProxyIP:ProxyPort and socks5://ProxyLogin:ProxyPassword@ProxyIP:ProxyPort
  • AviTool and ToolX: ProxyLogin:ProxyPassword@ProxyIP:ProxyPort
  • InstaSoft Account: AccountPassword:ProxyIP:ProxyPort:ProxyLogin:ProxyPassword
  • BroBot: ProxyIP:ProxyPort@ProxyLogin:ProxyPassword
  • Viking Botovod: ProxyIP:ProxyPort:ProxyLogin:ProxyPassword
  • Datacol: ProxyIP:ProxyPort:ProxyLogin:ProxyPassword:ProxyType
  • Quick sender: first line ProxyIP:ProxyPort / second line ProxyLogin:ProxyPassword
  • Sobot: ProxyIP:ProxyPort@ProxyLogin:ProxyPassword
  • Sociotex: ProxyIP:ProxyPort|ProxyLogin:ProxyPassword
  • Spotlight: ProxyIP:ProxyPort|ProxyLogin:ProxyPassword
  • Socialkit: ProxyIP:ProxyPort:ProxyLogin:ProxyPassword:ProxyType

If even after that the program refuses to work, check the proxy server’s performance in the browser.

If the IP address in the browser changes, then you need to clarify the cause of the error with the support of the program you are using.

If they couldn’t help you there either, write to our support team or a consultant on the website.

We will do our best to solve your problem.

Here are some additional things to keep in mind when using proxies:

  • Security: Proxies can help to protect your security by hiding your IP address. This can make it more difficult for hackers and other malicious actors to track you down.
  • Privacy: Proxies can also help to protect your privacy by encrypting your traffic. This can prevent your ISP and other third parties from seeing what websites you are visiting or what apps you are using.
  • Location: Proxies can also be used to spoof your location. This can be useful for accessing geo-restricted content or for bypassing censorship.

If you have any questions about using proxies, please contact our support team.

The Socks5 protocol doesn’t work in the browser, why?

Socks5 can be used in the browser and is considered more secure than HTTP/HTTPS.

To use the Socks5 proxy, you need to authorize by IP address. The default proxy authorization is by login and password. We can bind to the IP address if you have a static IP address.

Contact the support service through the feedback form or the consultant on the website. In the request, specify the access code for the proxy service and the IP address to which you need to bind.

There are cases when it is impossible to bind your IP address to the proxy server because your IP address is dynamic (in simple words, it constantly changes). There is a way out, if you really need to use socks5 in the browser, in addition you can connect a VPN — What is it?

VPN will make your IP address permanent (static) and you will be able to bind it to your proxy server. If there is no particular reason to use Socks5 and you just need to bypass some restriction or get to the site you need anonymously, use HTTP/HTTPS proxy.

Similar questions:

  • The site I need doesn’t open: Solution
  • Your proxies are not working, the program gives an error: Solution

Here are some additional things to keep in mind when using Socks5:

  • Security: Socks5 proxies can help to protect your security by hiding your IP address and encrypting your traffic. This can make it more difficult for hackers and other malicious actors to track you down.
  • Privacy: Socks5 proxies can also help to protect your privacy by preventing your ISP and other third parties from seeing what websites you are visiting or what apps you are using.
  • Location: Socks5 proxies can also be used to spoof your location. This can be useful for accessing geo-restricted content or for bypassing censorship.

If you have any questions about using Socks5, please contact our support team.

The site I need doesn’t open

Yes, indeed, this can happen, but you should report it immediately after the purchase so that we can replace the IP address.

It is also important to remember that there are geographic restrictions. For example, you will not be able to log in to the VK social network or access the Yandex through a purchased Ukrainian proxy. In China, Google, Facebook, Twitter, YouTube, Google, Instagram and a number of other world famous services are blocked. Therefore, before buying, think about what you need a proxy server for.

Important! Proxy server replacement is a one-time service. If you are banned somewhere, we will not be able to replace your IP address again. In this case, you will need to purchase another proxy.

Not sure what proxies you need? Write to us or contact an online consultant on the website.

Here are some additional things to keep in mind when using proxies:

  • Security: Proxies can help to protect your security by hiding your IP address. This can make it more difficult for hackers and other malicious actors to track you down.
  • Privacy: Proxies can also help to protect your privacy by encrypting your traffic. This can prevent your ISP and other third parties from seeing what websites you are visiting or what apps you are using.
  • Location: Proxies can also be used to spoof your location. This can be useful for accessing geo-restricted content or for bypassing censorship.

If you have any questions about using proxies, please contact our support team.

Proxy geolocation does not match the selected one?

Unfortunately, IPv4 addresses in the world have run out long ago and are being resold from one provider to another.

The situation with proxies is similar. For example, today a block of addresses was owned by a Moscow provider, and tomorrow it was bought by a provider from St. Petersburg.

That is why the information when checking on different resources may differ, since there is no single geo-database of addresses and they do not have time to be updated simultaneously.

Do not worry, you can use it without any fear. If you need third-party sites to identify it as a Moscow IP address, write to us or our consultant on the website and we will replace it for free on the first day after purchase.

Here are some additional things to keep in mind when using proxies:

  • Security: Proxies can help to protect your security by hiding your IP address. This can make it more difficult for hackers and other malicious actors to track you down.
  • Privacy: Proxies can also help to protect your privacy by encrypting your traffic. This can prevent your ISP and other third parties from seeing what websites you are visiting or what apps you are using.
  • Location: Proxies can also be used to spoof your location. This can be useful for accessing geo-restricted content or for bypassing censorship.

If you have any questions about using proxies, please contact our support team.

Mail clients are not working

To prevent spam, SMTP ports for mail clients are closed and cannot be opened.

At the same time, you can freely work through the web interfaces of mail services: Gmail, Mail.ru, Yandex.Mail, etc.

Here are some alternative ways to send and receive emails:

  • Use a web-based email client. Most major email providers offer a web-based interface that you can use to send and receive emails. This is the most convenient option, as it does not require any configuration.
  • Use a different SMTP server. Some SMTP servers are not blocked by ISPs. You can find a list of open SMTP servers online.
  • Use a VPN. A VPN can encrypt your traffic and hide your IP address, which may allow you to use SMTP ports that are blocked by your ISP.

Here are some additional things to keep in mind when using SMTP ports:

  • Security: SMTP ports are often used to send spam. If you are not careful, you could be infected with malware or have your email address blacklisted.
  • Privacy: SMTP ports are not encrypted, which means that your email messages could be intercepted by third parties.
  • Configuration: Configuring an SMTP server can be difficult. If you are not sure how to do it, you should contact your email provider for assistance.

If you have any questions about using SMTP ports, please contact our support team.

Proxy is not working when checked in the checker

All our IP addresses have authorization through login and password. The checker does not take this into account and tries to check the IP address without authorization. As a result, it considers the proxy invalid (unavailable).

We also strongly recommend not to check in this way, since the checker remembers information about the proxy server and your proxy servers may become public.

You can check the operation of the HTTP/HTTPS proxy by configuring it in the browser.

Read also: https://altvpn.io/en/faq/browsers/

Here are some additional things to keep in mind when using proxies:

  • Security: Proxies can help to protect your security by hiding your IP address. This can make it more difficult for hackers and other malicious actors to track you down.
  • Privacy: Proxies can also help to protect your privacy by encrypting your traffic. This can prevent your ISP and other third parties from seeing what websites you are visiting or what apps you are using.
  • Location: Proxies can also be used to spoof your location. This can be useful for accessing geo-restricted content or for bypassing censorship.

If you have any questions about using proxies, please contact our support team.

How to use the service: Proxy, Technical Issues

Answers to users' most frequent questions > Proxy Technical Issues for users of the service Proxy.

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